Introduction

• mamahelp.co.il (the “Website”) is operated by Miri Lev (the “Company”) and serves as a sales site for purchasing childbirth preparation courses and drops derived from natural extracts (the “Product”).
• These articles are worded in masculine form for convenience only, referring to both sexes alike.
• Purchasing on the website is subject to the terms set forth in these articles.
• Purchasing the Product on the website will comprise a declaration by the customer that he has read, understood and agreed to the provisions of these articles. The articles comprise a binding contract between you and the Company.

Purchasing

• The Website enables customers to conveniently, easily and safely purchase the Product on the Website. 
• The Product can be purchased on the Website at any time while inventory lasts.
• Purchasing on the Website will be conducted by credit card only and the transaction will be executed upon credit card company approval.
• Product price on the website includes VAT.
• The Company reserves the right to discontinue marketing and sale of the Product at any time and to revoke the right for purchasing on the Website, all upon its discretion.

Transaction Cancellation Policy

Food Supplement Transaction Cancellation

• Pursuant to the Consumer Protection Regulations (Transaction Cancellation) 5771-2010 and Consumer Protection Law, 5741-1981, a transaction involving the purchase of products defined as medication or food supplements may not be canceled.
• The Company will approve a transaction cancellation within 24 hours (of a business day) of the purchase, provided the Products were not forwarded to the shipping company for delivery to the customer (in case of delivery). Where the products were forwarded to the shipping company, the transaction cannot be canceled even within 24 hours of the purchase.
• Transaction cancellation will be subject to a cancellation fee of 5% of the purchase price or service value or 100 NIS, the lower thereof.
• The transaction cancellation policy above shall apply only to products purchased on the Website. The Company shall not handle transaction cancellations for products purchased from another source.

Transaction Cancellation for Non-Food Supplement Products 

• Cancellation of a transaction for purchasing products that are not defined as a food supplement will be performed within 14 days of the transaction, provided the customer returns the unharmed and unused products to the Company and provided the products are not perishable.

Transaction Cancellation for Childbirth Preparation Course 

• Registration to the course may be canceled up to one month in advance, subject to a registration fee of 80 NIS.
• Course dates can be changed to another date appearing on the Website, based on availability only. The Company shall change course dates upon customer request and subject to its discretion.

Product Replacing Policy

Product Replacement for Non-Food Supplement Products

• Products may be replaced within 14 days of the purchase date, provided the products are not perishable.
• Product replacement will only be possible where the customer arrives at the store at 50 HaBanim St. Ramat HaSharon and upon presenting the invoice sent to the e-mail address provided by the customer upon executing the purchase.
• The Product will be replaced upon selecting another product sold at the store and available in stock during the replacement period, at the cost identical to that of the originally purchased product. Where the customer chooses to replace a purchased product with a more expensive product, the Customer will add the monetary difference. Where the customer chooses to replace a purchased product less expensive product, the Customer will not be issued a monetary refund for the difference.

Products considered food supplements will not be replaced at any stage.

Product Supply and Delivery – Destination in Israel 

• The Company will arrange to supply the Product to the Customer’s address entered upon placing the order on the Website within 5 business days.
• The Company shall not be liable for any delay in supply and/or non-supply caused by force majeure and/or events outside of its control.
• The Company shall not bear the costs of double delivery for any reason whatsoever. Where the delivery must be returned to the Company due to Customer unavailability at the address and telephone number provided upon executing the purchase or where the Customer wishes to update the destination, requiring renewed delivery or return to the store – the Customer shall bear the additional delivery costs.
• The Product will be delivered to the address provided by the Customer upon placing the order and the Customer cannot pick up the Product from Company offices unless coordinated in advance.
• Where Product pickup was coordinated from the Company offices, the Product will be reserved for the Customer for up to 14 days. After such time, the Company does not undertake to retain or provide the Product. 
• Product price does not include the delivery price, which shall be added to the total upon purchase.

Product Supply and Delivery – Destination abroad

• The Company will arrange to supply the Product to the Customer’s address entered upon placing the order on the Website within 7 business days, provided the shipping company delivers to that destination.
• The Company shall not be liable for any delay in supply and/or non-supply caused by force majeure and/or events outside of its control.
• The Company shall not be liable for any shipment that was not released from customs for any reason whatsoever, whether by the Customer or the destination country. A delivery that is not released from customs will not be returned to the Company.

• Product price does not include the delivery price, which shall be added to the total upon purchase.

Customer Service

• For any questions or product inquiries, contact the Company service representatives at: +972-54-283-2365

Disclaimer

• It is hereby clarified that the Website and services thereby provided shall be provided by the Company As-Is. The Company shall not be liable for any damage caused to the users (or anyone on their behalf) by using the Website or services thereby provided; or for third-party use of the products or services, whether such services are provided digitally or otherwise. In order to remove all doubt, it is hereby clarified that all information provided about the products or services is general information and the Company does not commit to any results in any case.
• Where the users seek services or products from any third party, whether details of such third party were posted on the Website or not, liability for such services and products shall be borne by the said third party only and the Company shall in no way be liable for any damage, if any, to the users following use of the products or services provided by such third party.
• It is hereby clarified that the Company does not guarantee that the system will be operational 100% of the time; that the Company shall, from time to time, update and upgrade the Website systems – which may cause a temporary break in the service; and that the Company has no control over third party product or service availability.
• Prior to using the Website, users are responsible for ensuring that the Website meets their needs and users shall have no claim for Website inconsistency with their needs.
• Prior to using the Website, users are responsible for ensuring their connection to the Internet – the Company shall bear no liability for damage that users might incur due to problems with internet connectivity.
• The Company shall in no way be liable for content posted, transferred or advertised on the Website.  Liability for such actions will be borne by the users only and users shall raise no claims against the Company in this regard.
• Regarding products purchased on the Website, Company liability to such products is limited only to substantial flaws in Product body and/or activity caused by the Company and shall remain in force for only 7 days of the purchase date. It is hereby clarified that the Company shall not be liable in case of incorrect use of the Product or incorrect operation by the Customer.
• The product guarantee may only be exercised by presenting the original proof of purchase, provided the purchase was effected on the Website and upon proof that the customer is the individual who actually purchased the Product.
• The only relief for the customer upon exercising the Company guarantee for the said product shall be replacement or repair of the flawed product, upon exclusive Company discretion and, in any event, the Company guarantee amount shall not exceed the Product price paid by the customer.
• In order to remove all doubt, it is hereby clarified that the Company shall not be liable for any direct or indirect or consequential damage caused by use of the Product. The Customer bears liability and responsibility for any loss, damage and injury to his body and/or property and/or the body and/or property of third parties caused by use and/or non-use of the Product, except where it is ruled that such damage was caused by the Company’s exclusive negligence.

Non-Liability to Advertisements and Links

• Third party product or service advertisements may appear on the Company website, sponsored by an external service adapting the ads to the page content. It is hereby clarified that the Company has no control over the displayed ads, the order of their appearance or truth of their content.
• Some of the hyperlinks appearing on the Website refer users to sites operated or owned by third parties. It is hereby clarified that the link to such sites is intended for user convenience only and that the Company did not examine such sites, does not support them and is not responsible for them, their content or security and that surfing, using or disclosing information to such sites shall be subject to the users’ responsibility.
• It is hereby emphasized that there is no distinction between internal links and hyperlinks and that users are responsible for verifying the URL to which a link directs prior to use thereof.

 Information Security and Privacy

• Mama Help Ltd., including affiliates and other related bodies acting on behalf of Mama Help Ltd. and upon the same standards, may use the information appearing on the form in order to provide the requested information and services. This personal information shall not be disclosed and shall not be used for marketing purposes without permission.
• The Company takes customary precautions in order to protect information confidentiality to the extent possible. In cases outside of the Company’s control and/or derived of force majeure, the Company shall not be responsible for damage of any kind, direct or indirect, caused to a Customer, where such information is lost or where it reaches a hostile entity and/or is used without permission.
• By pressing “Send”, the Customer consents to this agreement and the terms thereof and authorizes Mama Help Ltd. or anyone on its behalf to use personal information disclosed thereto in order to provide information about the products or services and the resources related to Company products. In addition, personal information may be used for market research purposes.
• Users who submit their details in order to obtain information shall do so of their free will without being obligated to do so. After disclosing the said details, Mama Help Ltd. reserves the right and the customer declares that he authorizes the Company to send him promotional messages from time to time, using text messages, e-mail and any other possible method. Disclosure of the e-mail address or telephone number shall be deemed as explicit consent to receiving such notices.
• The customer reserves the right to notify the Company, at any time, of his wish to discontinue receipt of such notices – whether by e-mail to the Company or utilizing the removal methods appearing in each notice.

Intellectual Property

• The Company holds all rights, including intellectual property rights (and Company trademarks, if any), to all services provided by the Company and all tools used by the Company during provision of the services. All, including any change, enhancement, addition or derivative creation of the above, excluding third party products and services.
• Users may not use the Website or any part thereof in a manner contravening the provisions of this agreement and which may impair the rights of the Company or any third party whatsoever – without Company consent in advance and in writing.
• In order to remove all doubt, it is hereby clarified that no part of the Website or information provided under the services may not be copied, photocopied, reproduced, altered, redrafted, amended, deleted, posted, recorded, translated, stored in a database, broadcast or received on any media or any electronic, optic, mechanic or other means, displayed in public, distributed, transferred to a third party or be used otherwise, commercially or non-commercially, without prior and explicit Company consent in writing.
• The provisions of this article shall continue to apply after service is discontinued and this agreement is terminated for any reason whatsoever.

Change of Terms

• The Company may introduce changes to this policy at any time without having to issue advance notice thereof.
• Users are responsible for visiting this page in order to determine whether changes were made to this policy.

 Indemnification

• Users undertake to indemnify and remunerate the Company for any loss, damage or insufficiency (including expenses and attorney retainer fees) incurred by the Company regarding any claim or demand referred thereto due to user use of the Website, for any reason whatsoever; all within 30 days of initial Company demand in writing.
• The content of this article does not derogate from any other right or remedy available to the Company under this agreement or by law.

Governing Law and Jurisdiction

• Unique and exclusive jurisdiction on all matters relating to the issues derived from or related to the agreement, shall be held by the competent court in Tel Aviv, Israel. This agreement shall be subject to the governing law in Israel.